- 2022-06-17 发布 |
- 11页
申明敬告： 本站不保证该用户上传的文档完整性，不预览、不比对内容而直接下载产生的反悔问题本站不予受理。
文档介绍
国外英语语法]
Whydon’ttheylisten?AcaseStudyMissSabaHabib JoanBarrywastheOfficeManageratCoralFashionsLtd,amedium-sizedclothingmanufacturingcompany.Shewasaconscientious,hardworkingandserious-mindedemployee,whomanagedtorunanefficientoffice.Sheconsideredwithsomejustification,thatsheworkedwiththethinresourcesminimalstaffandalackofuptodateofficeequipment.Shehadherownideasforimprovingofficesystems,throughtheintroductionofmoreadvanceddataprocessing,butwasdiscouragedbytheGeneralManager,SimonCasey,whodidnotregardupdatingofficeasapriority.Barrycontinuallyworkedunderpressuretomeetherschedules,andherfailuretogetherideasovertoCaseywasbuildingupfrustrationsthatwerestartingtoaffectherhealth.Coralhadrecentlyengagedafirmofconsultantswhohadbeenbriefedtolookatofficeadministration.BarryexplainedherproblemsandviewsatherinitialmeetingwiththeyoungresidentconsultantTonyHall.HallhadsubsequentlyaskedforafurthermeetingwithBarryandthetwometat5:15pm.Hallopenedthediscussionself-importantly:”Ihavebeenthinkingaboutyouroffice&the answerisobvious–you‘vegottoupdateyourofficesystems.They‘rejusttoooldfashioned."JoanBarrywasspeechless-andwhitewithrage.Yourcomments? OurComments:Theofficemanagerhadbeenletdowntwicehere-FirstlybyGeneralManagerwhorefusedtotakeseriouslywhatprovedtobesoundadvicefromJoan,andsecondlybytheconsultantwhoungraciouslygaveJoannocreditforhersuggestion.Thisinsensitivityisscarcelylikelytoenhancehermotivation…..jobsatisfaction-orultimatelyorganizationalefficiency.Nowitsclearthatthepersonalattitudesandqualitieswilldeterminethesuccessorfailureofworkplacecommunication.RECOGNISINGOFTHEIMPORTANCEOFSOCIALSKILLSISANESSENTIALSTEP&WECOULDIMPROVEITSEFFECTIVENESSASCOMMUNICATORSBY: Becomingmoresensitivetotheattitudes,needsandaspirationsofothers.Tryingwhereverpossibletoseethesituationthroughotherpeople’seyes.Observingtherulesthatgovernmoreformalcommunicationsettingsuchasinterviewsormeetings. Socialskills!ItsveryimportantformanagerstoappreciatethesocialskillsWhichareneededwhentheyhavetodealwithpeopleatwork.Perceptionsinfluenceourbehaviorwhencommunicating.Researchintohumanbehaviorhasshownthatduringpersonalinteractions,thewayweperceiveothersguidesourbehaviortowardsthem.onereasonforconflictsandproblemsarisingfromperceptionandhumanbehavioristhatpeopleliterallyseethingsdifferently.Ifthissortoftestimmediatelyputspeopleintoseparate“camps"smallwonderthatourresponsestomorecomplexinformationwillshowourourindividualityevenmoreradically. Selfdiscovery!!!Knowledgeofourownattitudes-consciousandunconscious-andprejudiceessentialtoourbecomingsensitiveandeffectivecommunicators.Communicationexpertsarguethatitisimpossibleforpeopletocommunicatewellunlessthattheyhaveknowledgeofthemselves.Understandinghowwemeasureourselvesisamajorsteptoimprovingourcommunicativeability.Thisunderstandingisimprovedbyexaminingourownselfconcept.Psychologistsdistinguishthreeaspectsofourselfconcept:ThemethatIknow.ThemethatIwishIwereThemethatIwantotherstosee. Somepeoplearesoadeptatprojectingimagesofthemselvestoothersthattherealpersonisneverdisplayed.SELF-CONTROLcanbeanadvantagetoamanagerbutwhentakentotheextremecanpreventeffectivecommunication&understanding.Thecommunicatorinanorganizedenterpriseneedstodemonstrateopennessandahighlevelofinterpersonaltrust. Cell1ArenaCell3facadeCell2BlindspotCell4UnknownEXPOSUREFEEDBACKKnownbyothersUnknownbyothersKnownbySelfUnknownBySelfJOHARIWINDOWOriginatedbyLuft&Ingham(1969)&developedbyHall(1973 CELL1publicareawherequestionscanbeaskedfreelyandanswersgivenwillingly.Thisareaencompassesattitudes,feelings&behavior.CELL2NervoushabitsCELL3Secretthoughts,desires&motives. CELL4Deeplyhidden.Programmedattitudes&instincts.YOUCANENHANCETHECOMMUNICATIONBYINCREASINGTHESIZEOFARENABYTWOMEANS:Exposureofoneselftootherssolicitingfeedbackfromothers.查看更多